Accounts, Billing & Shipping

Home / Accounts, Billing & Shipping

Account Setup

1. Please set up an account using the link in the upper left corner. Select "Standard" or "Membership."  We may suspend the ability to bill Net Terms if terms and conditions aren't met for membership, so please set up the appropriate account.

Standard: occasional or one-time orders.

Membership: bi-weekly or more frequent orders.

You'll be asked to choose Net Terms in the final step. Please select Chef's Membership, then 15/30 Days Net Terms (see below for conditions to maintain Membership benefits like Net Terms and special pricing). 

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2. You'll be redirected to the homepage, where you can scroll down and access the 4 groups of products: Greens, Herbs, Flowers, and Veggies. Add to your heart's content, then checkout when you're done.
3. When you're in the cart, please select a delivery address from the dropdown menu (should be the one you entered at registration), and hit "CHECKOUT NET15/30." If for whatever reason you wish to pay with a card or other immediate payment in the future, hit "CHECKOUT" to access the payment page.

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If you hit "Checkout with Net15/30", you'll get an order confirm page, and you're done! If you've been submitting email confirmations under the Google Sheet order system, you no longer have to do so with our web ordering.

Please email us with any questions or issues!

* IF YOU RECEIVE A "PAY NOW" EMAIL AFTER CHOOSING NET TERMS, PLEASE DISREGARD IT! *

You may receive this email if you used Net 15/30 to check out during the current Beta of our web ordering system. Sorry for the confusion!
 

Terms and Conditions:

All accounts are subject to minimum order requirements to check out. Standard Accounts must remit payment at the time of order submission.

Chefs' Membership:

  1. Requires frequency of at least a bi-weekly order, each subject to the standard minimum order amount.
  2. We may offer a grace period of 1 month between orders for memberships in good standing.
  3. New memberships may be subject to review and may not qualify for immediate Net Terms, in which case we'll notify you.

Distributor's Membership:

  1. Requires frequency of at least one weekly order, each subject to the standard minimum order amount.
  2. We may offer a grace period of 1 month between orders for memberships in good standing.
  3. We may offer a grace period of 3 months to build weekly order amounts to minimums in order to maintain Distributor's pricing.
  4. New memberships may be subject to review and may not qualify for immediate Net Terms, in which case we'll notify you.

Please note that new accounts are subject to approval for Net Terms, so even if you choose Net 15/30 we may require payment and disable the option for a probationary period of up to 2 months. Thank you for your understanding.

 

Shipping

Shipping charges will be added to your order AFTER we complete packing. Please check back on this site as we add shipping schedules and charges on a separate page.

By default, all orders assume a 36-hour lead time to give us enough time to process, pick, pack, and ship your order. For example, if you place your order on Sunday, we will process/pick/pack and ship on Monday for you to receive on Tuesday (assuming Standard Overnight option). 

If you require us to ship for a specific delivery day, please leave us a note in the "Notes" box during checkout.

Please note that we will decline Saturday delivery requests due to FedEx's inconsistent handling of Saturday deliveries. If you have an emergency please contact us but we ask that you understand we will not be able to provide service on Saturdays regarding tracking, delivery, etc.

We ship out Monday through Thursday overnight to arrive on Tuesday and Friday, respectively, and cannot ship on weekends because FedEx pickup is not available. Please note that FedEx's holiday schedules may affect some delivery dates. We will post a detailed shipping schedule on our website soon.

 

Quality Issues

Please email us if you have delivery issues like late packages or poor quality of items on receipt and we'll work with you to make it right!