Help us get to know you! We'd love to learn how we can best serve you with our products. A few of these are required.
This person's email becomes the login for your Girl & Dug account. You can manage users after setup to send order info, invoices, etc. to multiple recipients.
Primary person to send invoices and statements to. You can add additional recipients below, and also manage them in your web account later. This is usually your accounts-payable inbox, not the person placing orders.
Anyone else who should receive invoices for this account, in addition to the bill-to above.
Primary person who receives deliveries. You can add more shipping addresses and recipients on your account after setup.
Order cutoff and shipping schedule
Our daily cutoff is 3:00 PM PST. Orders placed by the cutoff arrive in 2 business days which
allows us to pick, pack, and ship per order. Due to our pick-to-order policy, we politely decline
same-day shipments.
We ship Monday through Thursday for delivery Tuesday through Friday by overnight service. We do
not ship on Fridays, because carriers generally do not deliver on weekends, and we do not deliver
on Mondays, because carriers do not pick up on weekends. If you are a distributor or you plan to
pick up, contact us about alternative arrangements. Those remain subject to the same cutoff and
lead times.
For those who prefer a visual schedule:
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Order by 3 PM
1
2
3
4
1
1
1
We ship
—
1
2
3
4
—
—
Arrives
—
—
1
2
3
4
—
1 Wed 3 PM to Sun 3 PM → arrives Tuesday
2 Sun 3 PM to Mon 3 PM → arrives Wednesday
3 Mon 3 PM to Tue 3 PM → arrives Thursday
4 Tue 3 PM to Wed 3 PM → arrives Friday
And for those who prefer a text-based chart:
Order placed (Pacific)
Delivery / pickup ETA
Sun 3:01 PM to Mon 3:00 PM
Wednesday, end of day
Mon 3:01 PM to Tue 3:00 PM
Thursday, end of day
Tue 3:01 PM to Wed 3:00 PM
Friday, end of day
Wed 3:01 PM to Sun 3:00 PM
Following Tuesday, end of day
Order minimum
Our minimum is $250 per delivery, based on your product subtotal before shipping. It applies per
delivery, not per order: orders going out together on the same delivery combine toward it, so a
$170 order and a $90 order on the same delivery come to $260 and meet the minimum. Because orders
cannot be changed once submitted, the way to add to an order is to place a separate order for the
same delivery before the 3:00 PM Pacific cutoff.
Orders below the minimum may be declined. If we do accept an under-minimum order, it will be
billed the full, undiscounted cost of shipping.
We understand that new accounts may need time to build up order values to meet minimums and we're happy to work with you on that.
Billing and payment
Terms are Net 15 from the invoice date. Your invoice arrives by email 1 to 2 business days after
your delivery date. We do not take payment at checkout: your final total depends on shipping, which
we can only calculate once your order is packed. Instead you will receive a secure payment link by
email after your order ships, and you can pay by card or another acceptable electronic method through
that link. Overdue invoices may incur interest at 1.5% per month on the unpaid balance, at our
discretion, and you agree to pay costs of collection, including court costs and attorney fees.
Accounts that fall behind may have new orders held until the balance is brought current.
Credit application
To open your account, we will email you a short credit application to complete. We keep it separate
from this online form on purpose. It asks for sensitive financial information that does not belong on
a public web form and carries real legal weight, so it lives in a secure, signed document. Completing
it from your inbox also confirms that the email address we will use for your invoices and account
notices is one you actively monitor. Every account is reviewed and approved by our team before it goes
live, which also gets us on the same page about your pricing and how best to work together from day one.
Submitting sends your application for review. Most new accounts are approved within 48 business hours , and we'll email you either way.